Avast SecureLine VPN для Windows и Mac — Часто задаваемые вопросы

Содержание:

Connection

What kind of encryption does SecureLine VPN use?

SecureLine VPN uses the AES 256 bit encryption key, which is bank grade encryption. SecureLine also uses Open SSL and certificate authentication.

What ports does SecureLine VPN run on?

SecureLine VPN for Windows runs on ports 553 UDP and 443 TCP.

SecureLine VPN for Mac runs on ports 50, 500, 1701, and 4500.

What protocols does SecureLine VPN use?

SecureLine VPN for Windows uses Open VPN on UDP.

SecureLine VPN for Mac uses IPsec.

Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to work properly, IPSec or VPN passthrough need to be enabled.

Does SecureLine VPN allow P2P connections?

SecureLine VPN allows peer-to-peer connections through our data center locations listed below:

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • Paris, France

Does SecureLine VPN log user information?

SecureLine VPN stores connection logs, which includes information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.

We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the Avast Privacy Policy:

Avast Privacy and Information Security Policy

Why is my internet connection slower when I connect to SecureLine VPN?

You may experience a slower internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Основные возможности Avast SecureLine VPN

Технологии передачи данных защищены не идеально, и злоумышленникам не составляет труда подключиться к точке доступа и перехватить входящий/исходящий трафик. При инсталляции SecureLine VPN пользователь устанавливает на свой гаджет клиент, который шифрует подключение с помощью специального алгоритма, отправляя его на ближайший сервер компании Avast. Этот сервер меняет IP-адрес пользователя, который впоследствии считывает целевой ресурс (то есть тот сайт, на который переходит пользователь). Утилита Avast SecureLine VPN оснащена удобным интерфейсом, который выглядит практически одинаково как на десктопе, так и на мобильном гаджете. Если использовать данное приложение отдельно от полноценного антивируса Аваст, то SecureLine запускается в маленьком окне, в котором пользователь может выбрать быстрое соединение с ближайшим сервером или самостоятельно выбрать сервер из пула Avast. Утилиту также можно запустить из меню антивируса.

Достоинства : Очень удобный интерфейс; Высокий уровень защиты, подтвержденный сертификатом; Поддержка всех популярных ОС; Гибкое управление IP-адресом.

Недостатки:✘ В меню avast SecureLine VPN невозможно увидеть точный реальный и фиктивный IP-адрес;✘ Использование VPN уменьшает скорость приема/передачи данных.

Скриншоты:

Как пользоваться утилитой SecureLine VPN?

Данное приложение можно инсталлировать на свое устройство через официальную страницу Аваст или Play Маркет (Андроид)/App Store (iOS). После успешной загрузки требуется зайти в приложение и активировать VPN-клиент. На мобильных платформах для этого нужно переключить тумблер, а на Windows – кликнуть на клавишу «Соединиться». Можно также выбрать один из доступных серверов самостоятельно. На Windows для этого требуется нажать на треугольник, расположенный справа, на мобильных ОС – кликнуть на Optimal Location и выбрать нужный VPN-сервер. В расширенных настройках можно также задать алгоритм действий для утилиты при подключении к общедоступной сети Wi-Fi. Для этого нужно кликнуть на шестеренку, а в разворачивающемся меню выбрать один из трех пунктов. Лучше всего выбрать «Автоматически защищать соединение».

Версия: 5.2.429
Лицензия: Пробная версия 7 дней
Обновление: 18-03-2019
Разработчик: AVAST SOFTWARE
Язык: Русский, Английский
ОС: Windows: All
Размер файла: 17,82 Мб
Категория: анонимайзеры, VPN

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Settings

Can I set up SecureLine VPN to connect automatically when I start up my system?

Yes, to enable this option, open the application and click Menu ▸ Settings. Ensure the General tab is selected in the left-side panel, then tick the box next to Start SecureLine when my computer starts. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, click Avast SecureLine VPN in the Menu bar and select Preferences…, then tick the box next to Start SecureLine when my computer starts. Under Turn on the VPN, tick the box next to Automatically when the app starts and when switching networks.

Can I set up SecureLine VPN to connect automatically when I use an unsecured Wi-Fi network?

Yes, to enable this option, open the application and click Menu ▸ Settings. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, open the application, then click Avast SecureLine VPN in the menu bar and select Preferences…. In the section Turn on the VPN, select Automatically when the app starts and when switching networks.

How do I connect to a different VPN server location?

When using SecureLine VPN as part of Avast Antivirus:

  1. Open the Avast user interface and go to Privacy ▸ SecureLine VPN.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

When using the standalone version of SecureLine VPN:

  1. Double-click the Avast SecureLine VPN icon on your desktop to open the application.
  2. Ensure that you are disconnected from SecureLine VPN, then click Change location to select a server location.
  1. Click the Avast SecureLine VPN icon in your menu bar to open the application.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

General

What is a VPN?

A VPN (Virtual Private Network) functions as a private tunnel through the internet which encrypts your data and secures your connection when using public Wi-Fi connections such as those in cafes or airports.

What is SecureLine VPN?

Avast SecureLine VPN is an application which enables you to connect to the internet via secure Avast VPN servers using an encrypted tunnel. SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy and is especially recommended when you are connected to a public or unsecured wireless network.

SecureLine VPN has servers in several locations which means you can bypass geolocation restrictions as well as access your favorite content while traveling.

Which Operating Systems does SecureLine VPN support?

  • Microsoft Windows 10 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 8 / 8.1 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 7 Service Pack 1 or higher (any Edition, 32-bit or 64-bit)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)

We also offer mobile versions of Avast SecureLine VPN for Android (5.0 or later) and iOS (9.0 or later). For more information, refer to the following article:

Avast SecureLine VPN for Android and iOS — Frequently Asked Questions

The latest version of Avast SecureLine VPN is not supported by and cannot be run on Windows Vista or Windows XP. If you use Windows Vista or Windows XP, you can download Avast SecureLine VPN version 5.0.407. However, this is an older version of the program and does not receive updates.

Troubleshooting

How can I prevent the WebRTC leak on my browser?

WebRTC is a feature that various browsers such as Google Chrome and Mozilla Firefox apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, macOS, and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine VPN.

We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser which does not apply WebRTC (such as Safari or Internet Explorer).

For more details, refer to the following article:

Preventing IP leak issue related to WebRTC

Why can’t I browse the internet when I connect to SecureLine VPN on Windows?

If you can’t browse the internet while connected to SecureLine, try the following solutions (for Windows systems only):

  • Check the signal strength of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
  • Verify that you have accepted the Terms and Conditions of the Wi-Fi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
  • Try using a different browser.
  • Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution

    Preventing DNS leaks

    service by following the instructions in the article below:

What should I do if SecureLine is unable to establish a connection?

If SecureLine VPN is unable to establish a connection, try the following solutions:

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn’t work, check your network configuration.
  • Select a different .
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine won’t work properly.
  • Restart your PC and try to connect to SecureLine VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer; consult the related documentation for information about running a VPN.
  • Confirm that your SecureLine subscription is active. In Avast Antivirus, go to Menu ▸ My licenses, then scroll down to the SecureLine VPN section.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.

If SecureLine VPN is still unable to establish a connection, try to and the software.

What should I do if the text «Content not available» appears in the application window?

If the message Content not available appears in the SecureLine VPN window, try the following solutions (for Windows systems only):

  • Go to Privacy ▸ SecureLine VPN to reload the page.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine VPN won’t work properly.
  • Restart your PC.

Why did I receive the error message «SecureLine has encountered a technical issue»?

If the SecureLine VPN interface becomes empty apart from the error message SecureLine has encountered a technical issue, try the following solutions (for Windows systems only):

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn’t work, check your network configuration.
  • Restart your PC.

If this solution does not work, try to and the software.

How do I send a message to Avast Support?

If you continue to face issues with SecureLine VPN, send a message to Avast Support by following the instructions in the article below:

Using Avast Support resources

Where can I find SecureLine VPN log files?

For troubleshooting purposes, Avast Support representatives may ask you to provide them with SecureLine VPN log files. To find log files, go to and look for the file. If you are still using an older version of Avast Antivirus, the file could be named .

If you cannot locate the ProgramData

Show hidden files

folder in your system, follow the instructions on the Windows support page:

Settings

Can I set up SecureLine VPN to connect automatically when I start up my system?

Yes, to enable this option, open the application and click Menu ▸ Settings. Ensure the General tab is selected in the left-side panel, then tick the box next to Start SecureLine when my computer starts. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, click Avast SecureLine VPN in the Menu bar and select Preferences…, then tick the box next to Start SecureLine when my computer starts. Under Turn on the VPN, tick the box next to Automatically when the app starts and when switching networks.

Can I set up SecureLine VPN to connect automatically when I use an unsecured Wi-Fi network?

Yes, to enable this option, open the application and click Menu ▸ Settings. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, open the application, then click Avast SecureLine VPN in the menu bar and select Preferences…. In the section Turn on the VPN, select Automatically when the app starts and when switching networks.

How do I connect to a different VPN server location?

When using SecureLine VPN as part of Avast Antivirus:

  1. Open the Avast user interface and go to Privacy ▸ SecureLine VPN.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

When using the standalone version of SecureLine VPN:

  1. Double-click the Avast SecureLine VPN icon on your desktop to open the application.
  2. Ensure that you are disconnected from SecureLine VPN, then click Change location to select a server location.
  1. Click the Avast SecureLine VPN icon in your menu bar to open the application.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

General

What is a VPN?

A VPN (Virtual Private Network) functions as a private tunnel through the internet which encrypts your data and secures your connection when using public Wi-Fi connections such as those in cafes or airports.

What is SecureLine VPN?

Avast SecureLine VPN is an application which enables you to connect to the internet via secure Avast VPN servers using an encrypted tunnel. SecureLine VPN can be used any time you want to connect to the internet with extra security and privacy and is especially recommended when you are connected to a public or unsecured wireless network.

SecureLine VPN has servers in several locations which means you can bypass geolocation restrictions as well as access your favorite content while traveling.

Which Operating Systems does SecureLine VPN support?

  • Microsoft Windows 10 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 8 / 8.1 (any Edition except RT or Starter, 32-bit or 64-bit)
  • Microsoft Windows 7 Service Pack 1 or higher (any Edition, 32-bit or 64-bit)
  • Apple macOS 10.14.x (Mojave)
  • Apple macOS 10.13.x (High Sierra)
  • Apple macOS 10.12.x (Sierra)
  • Apple Mac OS X 10.11.x (El Capitan)
  • Apple Mac OS X 10.10.x (Yosemite)

We also offer mobile versions of Avast SecureLine VPN for Android (5.0 or later) and iOS (9.0 or later). For more information, refer to the following article:

Avast SecureLine VPN for Android and iOS — Frequently Asked Questions

The latest version of Avast SecureLine VPN is not supported by and cannot be run on Windows Vista or Windows XP. If you use Windows Vista or Windows XP, you can download Avast SecureLine VPN version 5.0.407. However, this is an older version of the program and does not receive updates.

Miscellaneous

When is the regularly scheduled maintenance?

Regular maintenance occurs every Saturday at 6PM EST (GMT/UTC -5), or 6PM EDT (GMT/UTC -4) during daylight saving time, and lasts for one hour. Your service is not typically affected by this maintenance.

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

  • Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
  • The website may be using an outdated version of the geolocation database.
  • Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
  • In certain locations, we rent dedicated servers to provide SecureLine VPN, and the IP geolocation databases are updated by the server provider on Avast’s behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.

Why is SecureLine VPN a paid product when other VPN services are free?

To support the continued development of SecureLine VPN and give you access to the best VPN technology, SecureLine VPN is a paid product.

Many free VPN services sell your data to 3rd parties, place ads and videos into your browser, and slow down your internet connection.

SecureLine VPN never compromises user experience or privacy. We do not share or sell your data to 3rd parties, nor do we monitor your internet activity. SecureLine VPN does not interfere with your internet connection and is completely ad-free.

Connection

What kind of encryption does SecureLine VPN use?

SecureLine VPN uses the AES 256 bit encryption key, which is bank grade encryption. SecureLine also uses Open SSL and certificate authentication.

What ports does SecureLine VPN run on?

SecureLine VPN for Windows runs on ports 553 UDP and 443 TCP.

SecureLine VPN for Mac runs on ports 50, 500, 1701, and 4500.

What protocols does SecureLine VPN use?

SecureLine VPN for Windows uses Open VPN on UDP.

SecureLine VPN for Mac uses IPsec.

Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to work properly, IPSec or VPN passthrough need to be enabled.

Does SecureLine VPN allow P2P connections?

SecureLine VPN allows peer-to-peer connections through our data center locations listed below:

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • Paris, France

Does SecureLine VPN log user information?

SecureLine VPN stores connection logs, which includes information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.

We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the Avast Privacy Policy:

Avast Privacy and Information Security Policy

Why is my internet connection slower when I connect to SecureLine VPN?

You may experience a slower internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Settings

Can I set up SecureLine VPN to connect automatically when I start up my system?

Yes, to enable this option, open the application and click Menu ▸ Settings. Ensure the General tab is selected in the left-side panel, then tick the box next to Start SecureLine when my computer starts. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, click Avast SecureLine VPN in the Menu bar and select Preferences…, then tick the box next to Start SecureLine when my computer starts. Under Turn on the VPN, tick the box next to Automatically when the app starts and when switching networks.

Can I set up SecureLine VPN to connect automatically when I use an unsecured Wi-Fi network?

Yes, to enable this option, open the application and click Menu ▸ Settings. Then select Network Security in the left-side panel and tick the box next to Automatically when connected to the Internet.

Yes, to enable this option, open the application, then click Avast SecureLine VPN in the menu bar and select Preferences…. In the section Turn on the VPN, select Automatically when the app starts and when switching networks.

How do I connect to a different VPN server location?

When using SecureLine VPN as part of Avast Antivirus:

  1. Open the Avast user interface and go to Privacy ▸ SecureLine VPN.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

When using the standalone version of SecureLine VPN:

  1. Double-click the Avast SecureLine VPN icon on your desktop to open the application.
  2. Ensure that you are disconnected from SecureLine VPN, then click Change location to select a server location.
  1. Click the Avast SecureLine VPN icon in your menu bar to open the application.
  2. Ensure that you are disconnected from SecureLine, then click Change location to select a server location.

Troubleshooting

How can I prevent the WebRTC leak on my browser?

WebRTC is a feature that various browsers such as Google Chrome and Mozilla Firefox apply because it supports B2B applications such as voice calling, video chat, and P2P file sharing without the need for plugins. In Windows, macOS, and Android systems, this feature potentially enables IP addresses to be visible even when you are connected to a VPN such as Avast SecureLine VPN.

We are actively looking for a solution to this issue. In the meantime, protect your privacy by blocking or disabling WebRTC. You can also avoid this vulnerability by using a browser which does not apply WebRTC (such as Safari or Internet Explorer).

For more details, refer to the following article:

Preventing IP leak issue related to WebRTC

Why can’t I browse the internet when I connect to SecureLine VPN on Windows?

If you can’t browse the internet while connected to SecureLine, try the following solutions (for Windows systems only):

  • Check the signal strength of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
  • Verify that you have accepted the Terms and Conditions of the Wi-Fi hotspot provider. To do so, open your browser and, if prompted, accept the terms of the provider to connect.
  • Try using a different browser.
  • Ensure that your DNS resolver is working properly (in Windows 8 or later). To do so, disable the smart multi-homed name resolution

    Preventing DNS leaks

    service by following the instructions in the article below:

What should I do if SecureLine is unable to establish a connection?

If SecureLine VPN is unable to establish a connection, try the following solutions:

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn’t work, check your network configuration.
  • Select a different .
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine won’t work properly.
  • Restart your PC and try to connect to SecureLine VPN again.
  • Check the configuration of your firewall. Firewall configurations vary according to the vendor/manufacturer; consult the related documentation for information about running a VPN.
  • Confirm that your SecureLine subscription is active. In Avast Antivirus, go to Menu ▸ My licenses, then scroll down to the SecureLine VPN section.
  • Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to connect and function properly, ensure that IPsec or VPN passthrough is enabled.
  • Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.

If SecureLine VPN is still unable to establish a connection, try to and the software.

What should I do if the text «Content not available» appears in the application window?

If the message Content not available appears in the SecureLine VPN window, try the following solutions (for Windows systems only):

  • Go to Privacy ▸ SecureLine VPN to reload the page.
  • Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that SecureLine VPN won’t work properly.
  • Restart your PC.

Why did I receive the error message «SecureLine has encountered a technical issue»?

If the SecureLine VPN interface becomes empty apart from the error message SecureLine has encountered a technical issue, try the following solutions (for Windows systems only):

  • Check if your internet connection works without SecureLine. Disconnect SecureLine and try to browse the web. If the internet connection still doesn’t work, check your network configuration.
  • Restart your PC.

If this solution does not work, try to and the software.

How do I send a message to Avast Support?

If you continue to face issues with SecureLine VPN, send a message to Avast Support by following the instructions in the article below:

Using Avast Support resources

Where can I find SecureLine VPN log files?

For troubleshooting purposes, Avast Support representatives may ask you to provide them with SecureLine VPN log files. To find log files, go to and look for the file. If you are still using an older version of Avast Antivirus, the file could be named .

If you cannot locate the ProgramData

Show hidden files

folder in your system, follow the instructions on the Windows support page:

Подключение

Какой тип шифрования используется программой SecureLine VPN?

Программа SecureLine VPN использует 256-разрядный ключ шифрования AES, соответствующий банковскому уровню безопасности. Кроме того, служба SecureLine использует библиотеку OpenSSL и проверку подлинности на основе сертификата.

Какие порты используются программой SecureLine VPN?

При работе на ПК с ОС Windows служба SecureLine VPN использует порт 1194.

При работе на компьютере Mac служба SecureLine VPN использует порты 50, 500, 1701 и 4500.

Какие протоколы используются программой SecureLine VPN?

При работе на ПК с ОС Windows служба SecureLine VPN использует Open VPN через UDP.

При работе на компьютере Mac служба SecureLine VPN использует протокол IPsec.

Настройки некоторых маршрутизаторов позволяют включать и отключать IPsec. Иногда этот параметр называется VPN passthrough (Транзит VPN). Необходимо включить параметр IPsec или VPN passthrough, чтобы служба SecureLine VPN могла работать должным образом.

Допускает ли SecureLine VPN одноранговые (P2P) подключения?

Служба SecureLine VPN допускает одноранговые подключения при использовании расположений центров обработки данных, перечисленных ниже.

  • Прага, Чешская Республика
  • Франкфурт, Германия
  • Амстердам, Нидерланды
  • Нью-Йорк, штат Нью-Йорк, США
  • Майами, штат Флорида, США
  • Сиэтл, штат Вашингтон, США
  • Лондон, Великобритания
  • Париж, Франция

Регистрирует ли SecureLine VPN информацию о пользователе?

Служба SecureLine VPN сохраняет журнал подключений, включающий сведения о времени начала и завершения подключения, продолжительности подключения и использовании пропускной способности. Эта информация используется для диагностики и помогает предотвращать нарушения при подключении к VPN.

Мы не регистрируем посещаемые вами сайты, передаваемые данные, IP-адреса, к которым вы подключаетесь, и прочую информацию о ваших действиях. Более подробную информацию см. в Политике конфиденциальности Avast.

Политика конфиденциальности и информационной безопасности Avast

Почему скорость моего подключения к Интернету падает при использовании SecureLine VPN?

При использовании SecureLine VPN скорость подключения к Интернету может снижаться. Служба VPN шифрует трафик и данные перед их отправкой на сервер. В зависимости от расстояния и мощности сервера этот процесс может немного снизить скорость подключения к Интернету, но сделает его безопаснее.

Connection

What kind of encryption does SecureLine VPN use?

SecureLine VPN uses the AES 256 bit encryption key, which is bank grade encryption. SecureLine also uses Open SSL and certificate authentication.

What ports does SecureLine VPN run on?

SecureLine VPN for Windows runs on ports 553 UDP and 443 TCP.

SecureLine VPN for Mac runs on ports 50, 500, 1701, and 4500.

What protocols does SecureLine VPN use?

SecureLine VPN for Windows uses Open VPN on UDP.

SecureLine VPN for Mac uses IPsec.

Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For SecureLine VPN to work properly, IPSec or VPN passthrough need to be enabled.

Does SecureLine VPN allow P2P connections?

SecureLine VPN allows peer-to-peer connections through our data center locations listed below:

  • Prague, Czech Republic
  • Frankfurt, Germany
  • Amsterdam, Netherlands
  • New York City, New York
  • Miami, Florida
  • Seattle, Washington
  • London, United Kingdom
  • Paris, France

Does SecureLine VPN log user information?

SecureLine VPN stores connection logs, which includes information such as the time you connect and disconnect, the duration of the connection, and bandwidth usage. This information is used for diagnostic purposes and to help prevent abuse of the VPN connection.

We do not log activity such as the websites you visit, what data is transferred, and which IP addresses are accessed. For more information, refer to the Avast Privacy Policy:

Avast Privacy and Information Security Policy

Why is my internet connection slower when I connect to SecureLine VPN?

You may experience a slower internet connection when using SecureLine VPN. A VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Miscellaneous

When is the regularly scheduled maintenance?

Regular maintenance occurs every Saturday at 6PM EST (GMT/UTC -5), or 6PM EDT (GMT/UTC -4) during daylight saving time, and lasts for one hour. Your service is not typically affected by this maintenance.

Websites often attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical information. The information in this database can be inaccurate for several reasons:

  • Avast does its best to provide accurate information to the IP geolocation databases, but the database providers may take extra time to update the location.
  • The website may be using an outdated version of the geolocation database.
  • Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP address in the past.
  • In certain locations, we rent dedicated servers to provide SecureLine VPN, and the IP geolocation databases are updated by the server provider on Avast’s behalf. Because Avast is a Czech company, these providers may indicate the location as Czech Republic. When this occurs, we work with the providers to update the information with the correct locations of our servers.

Why is SecureLine VPN a paid product when other VPN services are free?

To support the continued development of SecureLine VPN and give you access to the best VPN technology, SecureLine VPN is a paid product.

Many free VPN services sell your data to 3rd parties, place ads and videos into your browser, and slow down your internet connection.

SecureLine VPN never compromises user experience or privacy. We do not share or sell your data to 3rd parties, nor do we monitor your internet activity. SecureLine VPN does not interfere with your internet connection and is completely ad-free.

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